Returns Policy

Sometimes for various reasons that are out of our control you may receive goods that are damaged or faulty.

In the event of this happening, send us a message with a photo and brief description with what the issue maybe. Hold on to the goods until we can identity and rectify any issues as in most circumstances the manufacturer will require the faulty goods returned.

All goods are guaranteed 100%.

If you are not satisfied with any purchase, simply return the goods to us in original un opened condition within 10 days, and we will exchange it, replace it, or refund you.

Please email all order issues and photos to: returns@sprintfit.co.nz

 

Returns Process

  1. Using a carton or courier bag, package product and address to

    Returns c/- Sprint Fit
    74 France Street South
    Eden Terrace
    Auckland 1010
     
  2. Include proof of purchase and a detailed description of why you are returning the product
  3. Once received in our warehouse, we will process the return within 1 business day to ensure a swift exchange or refund

We recommend using an insured courier service and that you keep a record of your shipment until replacement or credit is received

 

Terms and Conditions of Return

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

  • Sprint Fit Returns Department operates Monday-Friday, 9am to 4pm. Once your order is received in our warehouse, we will process and distribute the goods within 1 working day
  • Return period and order queries are strictly 10 days from the date of invoice
  • Please note that if you want to exchange or return boxed goods, they must be returned to Sprint Fit in the original unmarked packaging and in the original condition. Once the product seals have been broken we cannot accept a return due to being a food product.
  • If the items are being couriered back, please ensure you pack them inside a Courier Track Pack or Carton. Do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition, we may not exchange or refund the goods
  • Sprint Fit promotional discount offers will be honoured when exchanging size, but in the case your size request is unavailable or a refund is requested, promotional offers will not be extended to your new order.
  • Any free promotional items should be returned along with your order if all items are being returned for refund to avoid being charged for these goods.

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